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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Greg Edwards

September 18, 2023

5  out of  5 rating by Greg Edwards
"Very professional, great insurance company. Really appreciate it!!"


September 14, 2023

5  out of  5 rating by Chris
"We have worked with Shauna and her staff for several years. We get excellent service, great advice and this has helped us to make good decisions. Buying insurance with an office that values long term relationships, makes a difference. I appreciate that Shauna explains the why and how on products may benefit my family. If integrity matters to you, go visit Shauna Mickens!"

Jenny Mattefs

July 26, 2023

5  out of  5 rating by Jenny Mattefs
"I have been with Shauna Mickens' office since I learned how to drive! A couple decades later, and I am still receiving the quality of service and care I experienced when I first came in. I have auto, home, and life insurance with State Farm. Shauna, Pam, Tiffany, Alli and others - thanks!!"

Saif Saleh

July 24, 2023

5  out of  5 rating by Saif Saleh
"The best agent ever I’ve had a really good experience with State Farm and especially the agent they give and provide you with a really good discount especially if you are a student they try to help you as much as they could to get the best deal THANK YOU SO MUCH STATE FARM , AND THANK YOU SO MUCH STATW FARM AGENT FOR ALL OF YOUR WORK THANKS A LOT ."

Jenny Godinez

April 21, 2023

4  out of  5 rating by Jenny Godinez
"They explain the whole process perfectly, detail by detail."

Syreeta Ellington

February 17, 2023

5  out of  5 rating by Syreeta Ellington
"They made Changing my Insurance agents from AK to ID so easy. The staff here are friendly, knowledgeable, and care about you and your full benefits package from car insurance to life insurance for the whole family. I would recommend this location to everyone"

Keith Hulsey

February 17, 2023

5  out of  5 rating by Keith Hulsey
"The people at Shauna Mickens State Farm are friendly and easy to work with. I have auto, renters, and life insurance with them and I am very pleased with the service and price."

Judah Royal

January 19, 2023

5  out of  5 rating by Judah Royal
"Tiffany was very patient and professional with me while getting multiple quotes and setting up a new auto and renters policy. Valuable experience talking to a close local agent!"


December 28, 2022

3  out of  5 rating by CatGatherer
"I am only giving them a three-star review because the people that work there are quite kind and nice however I have some major major issues with them. I was in a car accident last year and my car was totaled and I was not at fault they were supposed to have released the title of that vehicle as totaled and I am just now learning that they have never done that for whatever freaking reason and I am attempting to get my driving record for another job and I can't do that because I have an outstanding delinquent unregistered vehicle in my name thanks to them. And not only that but they named me as at fault in that accident and a subsequent accident that I most certainly was not at all at fault for needless to say I am furious I am absolutely livid. To make matters worse due to the fact that this was well over a year ago I am unable to give them any kind of claim number because as far as I am aware I do not have one at this point, and while to some extent that is my own fault for not holding on to that I'm not going to accept responsibility for them not doing their job."

Michael Wiegand

December 14, 2022

5  out of  5 rating by Michael Wiegand
"Shauna's office has provided exemplary insurance service for my homes and autos for the past two decades...often showing me ways to save money while securing my properties. Special thanks to Joyce for all her thoroughness !"

Jacqueline Mart

December 6, 2022

5  out of  5 rating by Jacqueline Mart
"Great staff! We are new clients to this office and are very happy with how professional and thorough everyone is. Highly recommend."

Cathy Kelly

December 4, 2022

5  out of  5 rating by Cathy Kelly
"Their attention to Supreme customer client care is above and beyond my best expectations."

Rosie Lusk

November 18, 2022

5  out of  5 rating by Rosie Lusk
"Everyone were very friendly and thorough"

Carol Chastain

November 17, 2022

5  out of  5 rating by Carol Chastain
"Shauna has been a wonderful help in organizing my investments and keeping them balanced, teaching me along the way. She is a delight to work with."

Chance “Chance” Bowser

November 8, 2022

1  out of  5 rating by Chance “Chance” Bowser
"I want to know why my insurance rates went up ? When I have friends with State Farm SHAUNA WHO’s rates Did Not? My driving record is clean, I’ve been with you for at least 4 years I’m not happy. A 10.00$ increase in this economy for what ? That’s for nothing more than than your paperwork and pocket"

Laurie Cadieux-Evans

October 26, 2022

5  out of  5 rating by Laurie Cadieux-Evans
"Shauna Mickens, along with her entire staff, have not only taken good care of my insurance needs, they have gone above and beyond the necessary work. Each person on the team seems intent upon giving the best and most thorough service possible."

Kesli Nielsen

October 15, 2022

5  out of  5 rating by Kesli Nielsen
"Shauna and Pam are astounding insurance agents! They work with your schedule, answer all your questions, and provide any information you need. Definitely recommend!"

Kierstin Payne

August 26, 2022

5  out of  5 rating by Kierstin Payne
"Shauna Mickens’ office and staff are highly professional and super friendly. My recent transaction was handled swiftly and efficiently by Tiffany. I would highly recommend using this Boise State Farm office for all of your Insurance needs!"

Cecilio Bustillos

August 19, 2022

5  out of  5 rating by Cecilio Bustillos
"Tiffany was absolutely amazing I loved my previous engagement with State farm I should have never left them I'm glad to be back home with them and they've always gave me some of the best rates in Idaho"

Theresa Vivian

August 10, 2022

5  out of  5 rating by Theresa Vivian
"Love all of the here so good to work with"

Doug Ahmer

July 23, 2022

5  out of  5 rating by Doug Ahmer
"Seemed like a good place to do business."

cary gifis

July 13, 2022

5  out of  5 rating by cary gifis
"Very helpful! They got me the best coverage money could buy with a low deductible. Customer service is too notch! Thank you!"


June 9, 2022

5  out of  5 rating by Lisa
"The staff is very friendly and answered all my questions.."


February 21, 2022

4  out of  5 rating by Jim
"I've been with Shawna for over 25 years and have been pleased with the service and rates. Her office has helped me make much needed adjustments to our home and auto insurance coverage and premiums over the past 3 years. I appreciate the information and honesty about the coverage options."

Dennis Kindrick

January 10, 2022

5  out of  5 rating by Dennis Kindrick
"Been with her for over 20 years."