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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Jacobson

October 18, 2024

5  out of  5
rating by John Jacobson
"Great to Work with!"
We responded:
"I really appreciate your fantastic review, John! It’s amazing to know that our team was able to assist you and make things simple. We strive to be helpful and responsive, and we’re glad that came through in your experience. If you ever have questions or need assistance, we’re here for you. Thanks again for your support! - Shauna"
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Taylor McAdams

October 7, 2024

1  out of  5
rating by Taylor McAdams
"I have really enjoyed having State Farm as my car insurance provider, however, my representative Alex is extremely rude. If you happen to end up working with Alex I would recommend requesting a different account agent. I moved to Oregon recently and my insurance was set to renew. There were multiple questions that I asked in regards to the price, requirements between states, renewals, and so forth. None of my concerns were addressed, and she instead continued to call me every other week asking if I would like to be sent a quote for a new policy. I would inform her that I was already sent a quote but had some issues I would like address. She would then call back the next week with the same “would you like us to quote you for a new policy”… rinse and repeat. I would recommend using a representative that is willing to help you find answers and understand your quote. Alex is not that person."
We responded:
"Thank you for sharing your feedback, Taylor. I’m truly sorry to hear about your experience and the frustration you’ve felt in working with Alex. This is certainly not the level of service we strive to provide. We take your concerns seriously and would like the opportunity to resolve them. Please contact us directly at (208) 853-2250. Thank you again for bringing this to our attention. - Shauna"
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DAMIAN WARD

September 3, 2024

5  out of  5
rating by DAMIAN WARD
"Shauna is a Great Agent and more importantly a phenomenal human being! She has been our agent for over 20 years now and ALL of her co-workers have been wonderful to work with as well. I recommend Shauna for the good times and especially the times when you need a reliable, hard working Agent that has your back when life gets hard! We had a house fire and Shauna/State Farm helped us navigate through a really tough time! Thank You Shauna and Team!!!!"
We responded:
"Thank you so much for your kind words and continued trust in our team over the past 20 years! We’re truly grateful to have been by your side, especially during the challenging times like your house fire. We're glad we could help you navigate through that difficult experience. Your recommendation means the world to us! Thanks again for your support! -Shauna "
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Donald

August 8, 2024

5  out of  5
rating by Donald
"5 stars PLUS for sure!!!!! I have been a customer of Shauna Mickens State Farm for well over two years now and it would be impossible to say enough about the very high quality of this insurance agency. They have helped me with both an automobile policy and motorcycle policies and done so with the utmost professionalism and friendliness. And I am also very pleased with the affordability of the insurance coverage on my vehicles. THANK YOU Shauna and wonderful staff!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear about your positive experience with our office over the past two years. Thank you for your kind words, and if you need any further assistance, please don't hesitate to reach out. We're here to help! -Shauna "
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Taryn Clemons

July 25, 2024

5  out of  5
rating by Taryn Clemons
"Susan is the best. I've spoken with her a few times, each time she is always super friendly and informative. I was involved in a very minimal car accident and didn't really know how to proceed. Susan was extremely responsive and explained the process. She reassured me that Statefarm had my back. They also communicate through the app and texting which is helpful for people who work full time jobs. Highly recommend!"
We responded:
"Thank you for sharing your experience. We're delighted to hear that Susan has been super friendly and informative each time you've spoken with her. We also appreciate your mention of our convenient communication options through the app and texting. Thank you again for your kind words and high recommendation. We look forward to continuing to provide you with excellent service! -Shauna "
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Craig Bryant

July 19, 2024

5  out of  5
rating by Craig Bryant
"Shauna and her staff have provided my insurance needs for many years. They keep me informed of any choices or options that I may be interested in and always helpful and polite with any questions that I may have. I really appreciate their knowledge and great customer service."
We responded:
"Thank you for sharing your experience. We're thrilled to hear that our staff have been providing your insurance needs for many years. It's wonderful to know that they keep you informed of any choices or options and are always helpful and polite with your questions. Your appreciation for their knowledge and great customer service means a lot to us. We look forward to continuing to provide you with excellent service! -Shauna "
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Dad Cat

July 13, 2024

5  out of  5
rating by Dad Cat
"Shauna and her staff did a great job for me in updating my account."
We responded:
"Thank you for sharing your experience. We're thrilled to hear that our staff did a great job updating your account. We appreciate your feedback and look forward to serving you again! -Shauna "
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Todd Opdahl

June 14, 2024

5  out of  5
rating by Todd Opdahl
"Pleasant and easy to work with."
We responded:
"Thank you for your feedback! We're pleased to hear that you found our team pleasant and easy to work with. If you need any further assistance, please don't hesitate to reach out. Thanks again for your support and trust! -Shauna "
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Linda Wilcox

June 9, 2024

4  out of  5
rating by Linda Wilcox
"Was very responsive in giving their quotes"
We responded:
"Thank you for your feedback! We're pleased to hear that we were very responsive in providing quotes. Your satisfaction is important to us. If you need any further assistance, please don't hesitate to reach out. Thanks again for your support and trust! -Shauna "
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Judy Hollenbeck

June 5, 2024

5  out of  5
rating by Judy Hollenbeck
"I have always had great experiences with State Farm and did again today with Joyce. Been with Shauna's office for many years and intend to continue with their coverage. Thank you,"
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that Joyce has consistently provided you with great service. Your loyalty over the years means a lot to us, and we look forward to continuing to provide you with excellent coverage. If you need any assistance, don't hesitate to reach out. Thanks again for your support! -Shauna "
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Theresa Williams

May 30, 2024

5  out of  5
rating by Theresa Williams
"Very nice and knowledgeable. Everything was explained very well. I am so glad I went with State farm insurance."
We responded:
"Hi Theresa, Thank you for your feedback! We're delighted to hear that you found our team very nice and knowledgeable. It's great to know that everything was explained clearly and that you're happy with your decision to go with State Farm insurance. Thank you again for your kind words. We look forward to continuing to provide you with excellent service! -Shauna "
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Chris Klover

May 17, 2024

5  out of  5
rating by Chris Klover
"Shauna Mickens and her staff are always ready to help me. They also review my insurance with me at least once a year to make sure I have the coverage I need. I recommend this agency for all of your insurance needs!"
We responded:
"Thank you for sharing your positive experience with our team. It's wonderful to hear that they we were ready to assist and that you appreciate our annual reviews to make sure your coverage fits your needs. This proactive approach is central to our commitment to providing excellent service and personalized insurance options. Thank you again for your kind words and for recommending the Shauna Mickens' Office for all insurance needs. We look forward to continuing to serve you with the same level of dedication! -Shauna"
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Perry Flook

May 14, 2024

5  out of  5
rating by Perry Flook
"I have had state farm insurance for over 25 years and recently my account was transferred to Mickens insurance agency, sometimes you’re apprehensive about a new agent when you’ve had the last one for over 25 years! but I must commend all of the agents and personnel at Shauna’s business, their service and instant response to any questions has been exemplary. Thank you so much and I look forward to a ongoing continued, business relationship thanks again sincerely, Perry and isabel Flook"
We responded:
"Thank you for sharing your experience transitioning to our Insurance Agency. It's understandable to feel apprehensive about changes, especially after such a long relationship with your previous agent. We're thrilled to hear that our team has met your expectations with our exemplary service and responsiveness. Thank you again for your kind words and for your continued support. We look forward to maintaining this relationship and serving you for many more years. -Shauna "
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vanessa berrett

March 15, 2024

5  out of  5
rating by vanessa berrett
"I've been loyal to this office for years because of their outstanding service. We have everything bundled, including our teenage drivers and it's been a great experience since day one. Thanks guys!"
We responded:
"Thank you for your loyalty and for sharing your positive experience with our office. We're thrilled to hear that our service has been outstanding and that combining your coverage, including those for your teenage drivers, has provided you with a great experience since day one. Our team strives to offer comprehensive and convenient options to meet all our customer's needs, and it's rewarding to know we've achieved this for you. We look forward to serving you for many more years. -Shauna "
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Suzi Mink

March 7, 2024

5  out of  5
rating by Suzi Mink
"Always thorough and pleasant. Well done!!"
We responded:
"Thank you for your kind words and for acknowledging the thorough and pleasant service you've received. We're delighted to hear that our efforts have resonated with you, and it's feedback like this that motivates us to continue providing great possible experience for our customers.Please don't hesitate to reach out if you need further assistance or have any questions. We look forward to continuing to serve you with the same dedication. -Shauna"
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Nancy Cymmer

March 2, 2024

5  out of  5
rating by Nancy Cymmer
"Great people with great advice!"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you found our team great and appreciated the advice we provided. We appreciate your support and look forward to continuing to serve your insurance needs. Thank you once again for your kind words. -Shauna "
Profile photo of Abigail Bartlow

Abigail Bartlow

March 1, 2024

5  out of  5
rating by Abigail Bartlow
"I've been a customer of State Farm for several years now in more than one city and more than one state. I always appreciate the time they take to explain policies and answer any questions I might have all while being both personal and professional. Shauna and her team specifically go above and beyond to be there for you and make sure you get the best care in insurance. Thank you all for being so excellent in what you do!"
We responded:
"We're incredibly grateful for your kind words and for your continued loyalty to State Farm across cities and states! It's heartening to hear that you appreciate the time we take to explain plans and answer questions. We're especially pleased that our team has consistently gone above and beyond to make sure you receive great care. Your acknowledgment of our dedication to excellence is greatly appreciated and fuels our commitment to continue providing top-notch service. Thank you for choosing us for your insurance needs. We look forward to serving you in the future! -Shauna"
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Janet Galea

February 13, 2024

5  out of  5
rating by Janet Galea
"I called yesterday and had the BEST experience ever. Netty was outstanding, answered my questions and I ended the call with a great price on our insurance. Thank you so much for being a great neighba!!! 😂"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Netty was able to provide you with outstanding service and help you get a great price on your insurance. Your kind words are greatly appreciated, and we look forward to continuing to serve your insurance needs. Thanks again! -Shauna"
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Dennis Kindrick

January 23, 2024

5  out of  5
rating by Dennis Kindrick
"Been with her for over 24 years."
We responded:
"Thank you for your incredible loyalty! We value your trust and appreciate having you as a long-term neighbor. We're here to continue providing you with the best service possible. Thank you for choosing us for the past 24 years! -Shauna "
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Theresa Young

January 11, 2024

5  out of  5
rating by Theresa Young
"Both Shauna and Netti are amazing to work with, they make sure I am completely understanding the policies and take the time to answer any questions I have."
We responded:
"We're thrilled to hear that we were able to go the extra mile to ensure your complete understanding of the coverage. Dedication to answering your questions and providing clarity is one of our strengths, and we thank you for the recognition. Please contact us with any questions you have. Thank you for choosing us, and we're here to continue providing you with exceptional service and support! -Shauna "
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P at Miller

January 4, 2024

5  out of  5
rating by P at Miller
"Shauna is very professional, and knowledgeable! I would highly recommend Shauna as your state farm agent. She definitely works for her customers."
We responded:
"Hi Pat, Thank you so much for the kind words and business over the years. We appreciate you giving us the opportunity to help educate you about your coverage's and how they protect you. "
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Kathleen McCoy

October 19, 2023

5  out of  5
rating by Kathleen McCoy
"The Mickens' agency has always been very helpful; we have used this agency since it started and have had State Farm Insurance for over 50 years. I recommend both State farm and Shauna Mickens."
We responded:
"Hi Kathleen, We greatly appreciate your loyalty to the office and to State Farm over the past 50 years! It has been our pleasure to work with you. Your recommendations is a testament to the excellent service you've received, and we can't thank you enough. Thank you for choosing us! ~ Shauna"
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Greg Edwards

September 18, 2023

5  out of  5
rating by Greg Edwards
"Very professional, great insurance company. Really appreciate it!!"
We responded:
"Hi Greg! Thank you so much for your kind words and positive feedback! We truly appreciate your trust in our services. We are committed to providing excellent service and ensuring that our clients have the coverage they need. If you ever have any questions or require assistance in the future, please don't hesitate to reach out. We're here to help! -Shauna"
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Chris

September 14, 2023

5  out of  5
rating by Chris
"We have worked with Shauna and her staff for several years. We get excellent service, great advice and this has helped us to make good decisions. Buying insurance with an office that values long term relationships, makes a difference. I appreciate that Shauna explains the why and how on products may benefit my family. If integrity matters to you, go visit Shauna Mickens!"
We responded:
"Our team is so fortunate to have gotten to know you over the years, Chris! Thank you for choosing us to help with your insurance needs and your heartfelt review. Whatever you need, we are here! -Shauna"
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Jenny Mattefs

July 26, 2023

5  out of  5
rating by Jenny Mattefs
"I have been with Shauna Mickens' office since I learned how to drive! A couple decades later, and I am still receiving the quality of service and care I experienced when I first came in. I have auto, home, and life insurance with State Farm. Shauna, Pam, Tiffany, Alli and others - thanks!!"
We responded:
"Hi Jenny! It has been a pleasure to work with you! Thank you so much for the kind words. We look forward to working together with you for many years to come! ~Shauna Mickens "